Unless we have agreed to arrange delivery for your piece of furniture on your behalf, you will need to organize collection/delivery. We would recommend that you use a specialized furniture delivery company who are fully insured against damages.
If we have agreed to include delivery it is using one of our trusted couriers and will be accompanied buy one of our deliver team. They are fully insured and take great care of our pieces, but for additional piece of mind we see that it's delivered, installed, in pristine condition and to your satisfaction. Each delivery is direct and not part of a route therefore the time and date that is agreed, is the day when the delivery will arrive (baring any unforeseen traffic complications). No help with unloading at the delivery address will be required.
Our staff and couriers work daytimes, evenings and weekends so not to disturb your general lifestyle. We will give you a delivery time on the agreed date. If these delivery terms do not suit we are more than happy to adjust slightly, and you are welcome to make your own arrangements for delivery of any piece.
Some of our pieces may not show the dimensions therefore we are always happy to visit the premises when convenient to double-check and take additional measurements.
Because vintage or mid-century frames are so well constructed, they are often very heavy – heavier than modern pieces of furniture. We will assist and ensure you have your piece in the right position, therefore taking away any shunting or damage to your home. Our pieces should never be lifted by the arms, draws or at any weak points but only from underneath.